Privacy Policy

At Inexa Nepal, we take your privacy seriously. This policy explains what data we collect, why we collect it, and how we protect it when you use our website and services.

1. Information We Collect

We collect information you provide when you create an account, place an order, request support, submit a trade-in, or contact us.

• Full name
• Email address
• Phone number
• Shipping and billing address
• Order details
• Support messages and account activity
• IP address, browser, and device information used for security and analytics

2. How We Use Your Information

We use your information to operate the store and support your orders.

• Process payments and deliver orders
• Verify devices, including IMEI-related records where applicable
• Send order, delivery, support, and account messages
• Prevent fraud, abuse, unauthorized access, and platform misuse
• Improve the website, product listings, checkout, and customer support experience

3. Payments and Sensitive Data

We do not store full card or wallet credentials on our servers. Payment processing is handled by third-party payment providers such as eSewa and Khalti based on the checkout method you choose.

4. Data Sharing

We do not sell your personal data. We may share limited personal data with service providers only when needed to operate the business.

• Payment service providers
• Delivery and logistics partners
• Hosting, database, email, and analytics providers
• Government or regulatory authorities when required by law

5. Cookies and Tracking

We use essential cookies to keep you signed in, maintain your cart, and protect account sessions. Optional analytics or advertising-related cookies are used only according to the consent choices available on the site.

6. Data Retention

We keep personal data only for as long as necessary for order fulfillment, warranty support, fraud prevention, bookkeeping, dispute resolution, and legal compliance. Different record types may be retained for different periods depending on operational and legal requirements.

7. Data Security

We use reasonable technical and organizational safeguards to protect your data, including HTTPS, restricted internal access, and password protection controls. No system can guarantee absolute security, but we work to reduce risk and respond to issues promptly.

8. Your Rights

You may request access, correction, or deletion of your personal data, subject to legal and operational limits. You may also withdraw consent for optional marketing communications at any time.

9. Third-Party Services and Links

Our website may link to third-party websites or use third-party infrastructure. Those third parties have their own privacy practices, and we are not responsible for policies outside our service.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be posted on this page with a revised last-updated date.

11. Contact Us

For privacy-related questions or requests, contact us at hello@inexa.com.np or WhatsApp +977 980-000-0000. Business address: New Baneshwor, Kathmandu, Nepal.